Please note that ALL ITEMS ARE FINAL SALE, unless the item is damaged or defective.

Orders are processed in 3-5 days.  


- Please email us at info@hightidestoredtla.com with your order #, name, and email address (MUST BE WITHIN 7 DAYS OF DELIVERED DATE).

- When returning an item, original shipping cost is NON-REFUNDABLE.

- Please choose footwear carefully; in case you find the item unfit, you may exchange it for another size; however, you will be responsible for the return shipping. Upon receipt of your returned item and inspection approving that both the item AND the packaging is in its original condition, we will process a refund.

- In order to streamline the process and to keep a correct inventory, we ask If you'd like to exchange for another size or item, please go ahead and purchase a new item you'd like. Again, refund will be complete once we receive and approve the return item per our guideline above. 

- Items can be returned at our DTLA location as long as it is within 7 days of the purchase date. Please ship your items to:

Attn: Morihisa Harada
1410 Boyd St
Los Angeles, CA
TEL: 323.266.3333


Due to our shipments coming from Japan, our inventory fluctuates. Please be aware that we are doing everything we can to control inventory, but some items may not always be in stock or may take time to deliver.

We apologize for all inconveniences caused. Please call us at 213.935.8135 or email us at  info@hightidestoredtla.com if you have any questions or concerns.