RETURNS

HIGHTIDE STORE DTLA RETURN POLICY

 

FINAL SALE

- Please note that all items are FINAL SALE, unless the item is damaged or defective.

- Please purchase footwear carefully; as much as we'd like to accommodate you, we are a small-staffed business with limited inventory.

- If you are not satisfied with our products, please email us at info@hightidestoredtla.com

 

RETURNS

- Please email us at info@hightidestoredtla.com with your order #, name, and email address (MUST BE WITHIN 7 DAYS OF DELIVERED DATE).

- Upon receipt of your returned item and inspection approving its original condition, we will notify you and provide you a refund.

- Items can be returned at our DTLA location as long as it is within 7 days of the purchase date. * Please ship your items (all times during store closure due to COVID-19) to:

787 S Alameda St Suite 140 

Los Angeles, CA 90021

  

SHIPPING 

- When returning an item, original shipping cost is NON-REFUNDABLE. 

- We ship out 1-3 days after the order is placed.

- If you are looking for express shipping, please contact us at info@hightidestoredtla.com 

- All orders will be processed and shipped out by the next business day.

- Orders are shipped out Monday-Friday.

 

INVENTORY

Due to our shipments coming from Japan inventory fluctuates. Please be aware that we are doing everything we can to control inventory but some items may not always be in stock or may take time to deliver. 

We apologize for all inconveniences caused. In case you have concerns or further questions, please call us on 213.935.8135, or email us at  info@hightidestoredtla.com