TERMS / CONDITIONS
ORDERS
Please note that ALL ITEMS ARE FINAL SALE, unless the item is damaged or defective.
Orders are processed in 3-5 days.
RETURNS
- Please email us at info@hightidestoredtla.com with your order #, name, and email address (MUST BE WITHIN 7 DAYS OF DELIVERED DATE).
- When returning an item, original shipping cost is NON-REFUNDABLE.
- Please choose footwear carefully; in case you find the item unfit, you may exchange it for another size; however, you will be responsible for the return shipping and a 15% restocking fees will be charged. Upon receipt of your returned item and inspection approving that both the item AND the packaging is in its original condition, we will process a refund.
- Items can be returned at our DTLA location as long as it is within 7 days of the purchase date. Please ship your items to:
EXCHANGE
- In order to streamline the process and to keep a correct inventory, we ask If you'd like to exchange for another size or item, please go ahead and purchase a new item you'd like. Again, refund will be complete once we receive and approve the return item per our guideline above.
ROUTE SHIPPING PROTECTION
We have implemented a shipping protection service called Route. Route offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated based on the subtotal of the order.
Here's a FAQ page if you have further questions and concerns about Route.
INVENTORY
We apologize for all inconveniences caused. Please call us at 213.935.8135 or email us at info@hightidestoredtla.com if you have any questions or concerns.